How can we help?

Office Hours: 8am - 5pm

Email Us

Send us an email and we'll reply within the next 24 hours.

Get in touch! We'd love to hear from you. Send us an email to leave feedback, ask a question, or troubleshoot. We'll reply as soon as possible.

Chat

Get quick answers to your questions with the chat!

Let's Chat! We'll reply when we're online. You'll also find quick answers to frequently asked questions.

Frequently Asked Questions

Purchase & Download

For tours purchased via our website or from our partners TripAdvisor/Viator/GetYourGuide/AirBnB/Veltra and other Travel Agents, Follow the steps below to correctly download the Shaka Guide app and redeem your Shaka Guide tours. Download the Shaka Guide app from the App Store or Play Store Create an account and log in to the app Click on "Redeem Code" and type in your Unique Purchase Code: e.g. "SG_ABC123" Tap on Redeem and then on Download Tour Download the tours to your phone and hit OPEN when you're ready to start your Shaka Guide tour! NOTE: Your Purchase Code is case sensitive and will only work with the right Shaka Guide Island app you bought your tours for.

Coming soon!

Taking a Tour

Coming soon!

Device Battery & Data

Coming soon!

Migrate Tours

Coming soon!

Additional Resources

How to Take a Shaka Guide Tour

How to Set Up + Use the Shaka Guide App

How to Connect to the Car Stereo

How to Purchase a Shaka Guide Tour

App Tutorial #1: How To Set-Up & Use the App!

App Tutorial #2: How to Take a Tour!

SELF GUIDED AUDIO TOURS HAWAII

Add gift message (free)