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How can we help?

Office Hours: 8am - 5pm

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Send us an email and we'll reply within the next 24 hours.

Get in touch! We'd love to hear from you. Send us an email to leave feedback, ask a question, or troubleshoot. We'll reply as soon as possible.

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Let's Chat! We'll reply when we're online. You'll also find quick answers to frequently asked questions.

Frequently Asked Questions

Purchase & Download Purchase & Download

For tours purchased via our website or from our partners TripAdvisor/Viator/GetYourGuide/AirBnB/Veltra and other Travel Agents, Follow the steps below to correctly download the Shaka Guide app and redeem your Shaka Guide tours. Download the Shaka Guide app from the App Store or Play Store Create an account and log in to the app Click on "Redeem Code" and type in your Unique Purchase Code: e.g. "SG_ABC123" Tap on Redeem and then on Download Tour Download the tours to your phone and hit OPEN when you're ready to start your Shaka Guide tour! NOTE: Your Purchase Code is case sensitive and will only work with the right Shaka Guide Island app you bought your tours for.

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Taking a Tour Taking a Tour

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Device Battery & Data Device Battery & Data

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Migrate Tours Migrate Tours

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App Tutorial #1: How To Set-Up & Use the App!

App Tutorial #1: How To Set-Up & Use the App!

App Tutorial #2: How to Take a Tour!

App Tutorial #2: How to Take a Tour!

shaka guide app qr code

Download The Shaka Guide App

Get The
Shaka Guide App

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